9777bet Privacy Policy

This privacy policy ("Policy") applies to the 9777bet platform ("we", "us") and to all registered and unregistered users ("you", "user") of its services. When you visit our website, open an account, use betting or casino services, or contact us, certain information reaches us. This policy fully informs you about the nature, purpose, and protection of that information.

Reading our Terms and Conditions will show you that this privacy policy is an integral part of that document. Together, both form the legal framework governing our services.

We collect two types of information: what you provide voluntarily, and what is collected automatically through your browsing activity.

1.1 Information You Provide

• Name, date of birth, and national ID number (for identity verification).
• Mobile number and email address.
• Payment-related information — such as bKash, Nagad, or Rocket account numbers and bank account details (for deposit and withdrawal processing).
• Login credentials: username and password (encrypted when stored).
• Any information provided when contacting our support team.

1.2 Automatically Collected Information

• IP address and device type.
• Browser name and operating system.
• List of pages visited, session duration, and click data.
• Information obtained from cookies and similar tracking technologies.

9777bet collects information only for specific and legitimate purposes. Those purposes are detailed below:

1. Account Management: Handling registration, login verification, and account security.
2. Service Delivery: Running betting, casino, deposit, and withdrawal services properly.
3. Identity Verification: Confirming a user's age (21+) and identity in accordance with applicable rules.
4. Fraud Prevention: Detecting and preventing suspicious transactions.
5. Customer Support: Resolving issues via live chat and email.
6. Promotional Communication: Informing you about bonuses and offers with your consent.
7. Platform Improvement: Analysing user experience to improve services.

9777bet never sells your personal information. However, in certain circumstances we may share information with trusted third parties:

• Payment Processors: Information required for bKash, Nagad, Rocket, and bank transfer processing is shared with the relevant financial service providers.
• Technology Partners: Technology service providers that help operate the platform, who work under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a legal authority.
• Fraud Investigation: Information may be provided to relevant authorities when investigating fraud or illegal activity.

Our third-party partners may use information only for the specified purpose and are bound by their own confidentiality agreements.

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security; disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytics Cookies: Used to identify which pages are viewed most, helping to improve the service.
• Targeting Cookies: Used to show relevant advertisements based on your interests.

4.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may prevent you from using our services fully.

9777bet treats the security of your information as the highest priority. We maintain multiple layers of industry-standard security:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic methods.
• Firewall and Intrusion Detection: Our server infrastructure is under continuous monitoring.
• OTP Verification: An OTP is sent to your mobile for sensitive actions.
• Access Controls: Only authorised staff can view data, and only for specific needs.
• Regular Security Audits: Our systems are regularly tested by external specialists.

However, no method of transmitting information over the internet or storing it electronically can be guaranteed to be completely secure. We make every effort, but cannot guarantee absolute security.

We keep your information only as long as necessary to provide services or as required by legal obligations.

• Active Account: All information is retained while the account remains active.
• After Account Closure: Financial records and transaction history are kept for the period specified by applicable law.
• Marketing Data: Marketing communications are stopped immediately upon withdrawal of your consent.
• Log Files: Technical logs are generally deleted after a set period.

You have certain rights over your own information, which 9777bet respects:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You have the right to request correction of incorrect or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may ask for processing of your information to be restricted for specific reasons.
• Right to Withdraw Consent: Consent given for marketing communications may be withdrawn at any time.

To exercise these rights, contact our support team via live chat or email. We provide support in Bengali and English 24/7. To learn more about using our services responsibly, read our Responsible Gaming Guidelines.

All 9777bet services are for persons aged 21 or older only. We do not knowingly collect information from anyone under 21. Age is verified at registration, and if we become aware that we hold information about a minor, it is deleted immediately and the associated account is suspended.

Our servers may be located in various countries. Your information may therefore be processed or stored outside Bangladesh. Wherever it is transferred, we ensure that applicable data protection standards are followed and that the same level of protection for your information is maintained.

9777bet reserves the right to amend this privacy policy at any time. If a significant change is made, we will post a clear notice on the website and will attempt to notify registered users by email or SMS. Continued use of our platform after a change constitutes agreement to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is ready to assist you 24 hours a day, 7 days a week.

• Live Chat: Click the chat button at the bottom right corner of the website.
• Email: [email protected]

To learn more about us, read our About Us page. For answers to common questions, visit our FAQ section.